FTP Accounts

FTP accounts let you upload and manage files on your web hosting service using an FTP client. You can create multiple accounts with different directory access levels.

Creating an FTP account

1. Go to the FTP section of your web hosting server
2. Click Create FTP Account
3. Fill in:

• Username -- alphanumeric characters, dots, hyphens, and underscores
• Password -- minimum 6 characters
• Directory -- the folder this account can access (defaults to root /)

4. Click Create

Your FTP username will be yourusername_ftpuser. The number of FTP accounts depends on your hosting package.

FTP connection details

Use these details to connect with any FTP client:

• Host: your hosting server's hostname (shown in the FTP section)
• FTP Port: 21
• FTPS Port: 990 (recommended for encrypted connections)
• SFTP Port: 22
• Username: yourusername_ftpuser
• Password: the password you set during creation

Connecting with FileZilla

FileZilla is a free, popular FTP client.

1. Download and install FileZilla
2. Open FileZilla and go to File > Site Manager
3. Click New Site and enter:

• Protocol: FTP - File Transfer Protocol (or SFTP for secure)
• Host: your hosting server's hostname
• Port: 21 (or 22 for SFTP)
• Encryption: Require explicit FTP over TLS (for FTP)
• Logon Type: Normal
• User: yourusername_ftpuser
• Password: your FTP password

4. Click Connect

Changing an FTP account password

1. Go to the FTP section
2. Find the account you want to update
3. Click Change Password and enter the new password
4. Click Save

Deleting an FTP account

1. Go to the FTP section
2. Find the account you want to remove
3. Click Delete and confirm