Refund and Withdrawal Policy

This Refund and Withdrawal Policy explains how FPS.ms handles prepaid balance, refunds, withdrawal rights, credits, chargebacks, account deletion, and suspension.

1. Summary

FPS.ms does not offer voluntary, discretionary, goodwill, change-of-mind, or convenience refunds. We mean this seriously: to the maximum extent permitted by law, all completed payments are final, account balance is not withdrawable for cash, and spent balance is not returned because you later regret the purchase.

2. Prepaid Balance

FPS.ms uses prepaid account balance. You add balance first, then spend it on eligible FPS.ms services such as paid hosting plans, renewals, domains, and other products. Account balance:

• can only be used for eligible FPS.ms services;
• cannot be withdrawn, transferred, sold, exchanged for cash, or paid to another payment method;
• is not a bank account, e-money product, cash deposit, loan, investment, or general stored-value product;
• may be reduced by purchases, renewals, taxes, fees, chargebacks, refunds, credits, corrections, or enforcement actions.

3. No Discretionary Refunds

We do not provide voluntary refunds, account credits, reversals, or balance cash-outs because a user:

• changed their mind;
• stopped using a service;
• chose the wrong product;
• forgot to cancel, delete, downgrade, or renew a service;
• misconfigured their server, website, app, DNS, domain, email, code, plugins, mods, or database;
• was unhappy with performance caused by their own software, configuration, workload, or third-party services;
• was suspended, terminated, quarantined, or restricted for abuse, fraud, chargebacks, or policy violations;
• deleted their account;
• paid with cryptocurrency and later wants the payment reversed;
• used a free plan to test FPS.ms and later decided a paid plan was not suitable.

This is not a "case-by-case goodwill" policy. Support staff cannot override this policy unless FPS.ms is legally required to provide a remedy or an authorized FPS.ms officer approves an exception in writing.

4. Statutory Rights

Nothing in this policy removes rights you have under mandatory law. For consumers in the EU, online purchases may include a 14-day right of withdrawal unless an exception applies or the right is lost according to law. Where FPS.ms begins providing a digital service or makes prepaid balance available immediately after your explicit request, we ask you to acknowledge that immediate performance starts before the withdrawal period ends and that you lose the right of withdrawal once the service has been fully performed or the credit has been made available as requested. Business customers do not have consumer withdrawal rights unless we explicitly agree in writing.

5. Immediate Performance and Withdrawal Waiver

Before a balance top-up is paid, FPS.ms may require you to accept a transaction-specific Immediate Performance and Withdrawal Waiver. That waiver is separate from your general acceptance of the Terms, Privacy Policy, and AUP. By accepting the waiver, you ask FPS.ms to start performance immediately by processing the top-up and making the balance available before the 14-day withdrawal period ends. You also acknowledge that you lose the right of withdrawal once the top-up is completed and the credit is made available or the service is fully performed. Each top-up requires its own fresh waiver. A previous waiver does not cover a future payment.

6. Domains and Third-Party Costs

Domain registrations, renewals, transfers, restores, registry fees, registrar fees, TLD fees, crypto-network fees, payment-provider fees, and other third-party costs are non-refundable once submitted, completed, consumed, or charged by the supplier. For domain registrations, transfers, renewals, restores, or similar registry actions, FPS.ms may require you to accept a domain-order refund and withdrawal waiver before we submit the order. By accepting that waiver, you ask FPS.ms to submit the order immediately, acknowledge that registry or registrar costs may be incurred immediately, and acknowledge that no voluntary refund, cancellation, reversal, or account credit will be issued after submission. Domain orders may be irreversible even if you made a typo, selected the wrong TLD, selected the wrong registration period, changed your mind, no longer need the domain, or later decide not to use the domain.

7. Waiver Evidence Records

FPS.ms records evidence when you accept a top-up waiver or domain-order waiver. These records may be used to handle refund requests, chargebacks, payment disputes, fraud reviews, abuse reviews, legal claims, tax records, and compliance checks. Waiver evidence may include:

• your user ID and account identifiers;
• the waiver context, such as balance top-up or domain order;
• the document slug, title, version, URL, and document hash shown at the time;
• the checkbox value and the time the checkbox was accepted;
• server-side acceptance time;
• IP address, user agent, browser fingerprint or similar security identifier, language, route, referrer, consent session ID, render nonce, and related request metadata;
• payment ID, provider reference, invoice number, balance transaction ID, or other payment metadata;
• for domain orders, the domain name, operation type, years or term, amount, currency, domain registration ID, order UUID, registrar or registry reference, and related order metadata.

If you later claim that you did not accept a waiver, did not request immediate performance, or did not understand that the order was final, we may rely on these records as evidence.

8. Service Termination Credits

Some FPS.ms products may provide an account-balance credit when you terminate, downgrade, or change a paid service before the end of a prepaid period. If available, the panel will show the estimated credit before you confirm the action. These credits are not cash refunds. They are account balance and remain subject to this policy. We may refuse or reverse termination credits where there is abuse, fraud, chargeback activity, incorrect calculations, negative balance, policy violations, or a technical error.

9. Payment Errors

Contact support if you believe there was a duplicate charge, unauthorized payment, incorrect amount, failed payment that still charged you, tax error, or payment-provider error. We may require evidence and may need to coordinate with the payment provider. If a correction is legally or contractually required, we may correct the balance, issue account credit, reverse a payment, or refund through the original payment method where possible.

10. Chargebacks and Payment Disputes

Do not start a chargeback or payment dispute before contacting us unless you believe the payment was unauthorized or you are legally entitled to do so. Chargebacks, payment disputes, failed payments, payment fraud, or negative balance may result in immediate account suspension, service suspension, service termination, domain or DNS restrictions, balance correction, evidence preservation, debt collection, refusal of future service, and loss of access to paid or free services. If a chargeback reverses funds that were already credited or spent, we may deduct the amount from your account balance, create a negative balance, suspend services, or seek recovery.

11. Suspension, Termination, and Account Deletion

If your account or service is suspended, quarantined, terminated, closed, or deleted because of abuse, fraud, chargebacks, non-payment, legal risk, inaccurate information, or policy violations, remaining balance is not refunded. If you request account deletion, any remaining balance is forfeited and is not paid out. We may retain billing, legal acceptance, fraud, tax, abuse, chargeback, and deleted-account records after account deletion where needed or allowed by law.

12. How to Request Review

For payment or refund questions, contact support from your account where possible. Include the payment ID, provider reference, invoice number, amount, date, and a clear explanation of the issue. For legal notices about withdrawal rights, contact [email protected].